SAP CRM Functional Consultant

About the Company

Fixtra is a consulting and delivery company specialized in enterprise technology and SAP ecosystems. We empower banks and insurers to move faster, think bigger, and innovate smarter. With SAP BTP, cloud-native solutions, and cutting-edge AI, we help financial institutions break free from legacy constraints and lead in a world that never stops changing. We bring together bold ideas, deep SAP expertise, and a startup energy that never settles. Whether it's automating core banking, migrating complex systems to the cloud, or building intelligent, customer-first applications—we're already doing it, across Europe, the Americas, and Asia. Fixtra is growing fast—and so are our ambitions. We're not just building technology. We're building the future of financial services—secure, scalable, intelligent. Fixtra. Designed for bold thinkers. Built for fearless finance.

About the Role

As a Senior SAP CRM Functional Consultant, you’ll play a vital role in a high-performing, cross-regional team supporting one of the largest banking clients in APJ. You’ll leverage your deep expertise in SAP CRM 7.0 and related technologies to solve complex business challenges, streamline customer engagement processes, and support digital innovation in financial services. This is your opportunity to help deliver future-proof CRM solutions, collaborate with leading experts, and drive transformation for Fixtra’s global clients.

Key Responsibilities

• Lead end-to-end delivery of SAP CRM 7.0 functional solutions for banking clients, from requirements gathering to go-live
• Analyze and interpret business requirements, translating them into effective CRM functionalities and system enhancements
• Configure and optimize SAP CRM modules, including Service, Sales, and Marketing as per banking industry standards
• Collaborate closely with technical teams using ABAP, Enhancement Frameworks, and WebClient UI to ensure robust solution outcomes
• Oversee the integration of CRM with backend and third-party systems using Middleware and NetWeaver technologies
• Design and execute user acceptance testing, ensuring deliverables meet high quality and compliance expectations
• Provide expert guidance on SAP Security, Authorization Concepts, and Basis topics relating to CRM processes
• Document functional specifications, process flows, and end-user manuals for client and internal knowledge sharing
• Support performance tuning, debugging, and issue resolution in complex CRM landscapes
• Mentor junior consultants within the team, fostering a collaborative and knowledge-rich environment
• Engage with project stakeholders, including global banking leaders and Fixtra clients, to ensure transparent communication and excellent service
• Drive continuous improvement initiatives for CRM solutions across multiple Fixtra banking customers

Requirements

• Minimum 7 years' experience in SAP CRM functional consulting, with deep understanding of SAP CRM 7.0 processes and architecture
• Proven experience working with APJ banking or financial services clients in hybrid or onsite project settings
• Hands-on knowledge of CRM configuration in Sales, Service, and Marketing modules
• Proficiency in collaborating with ABAP and enhancement frameworks (User Exits, BAdIs) for functional/technical solutions
• Experience with Workflow Development and CRM-specific forms (Smart Forms, SAPscript, Adobe Forms)
• Strong understanding of SAP NetWeaver platform and Middleware concepts
• Familiarity with SAP Basis administration and security features tailored to CRM environments
• Ability to interpret business requirements and transform them into technical functional designs
• Solid knowledge of SAP WebClient UI Framework and Business Server Pages (BSP)
• Fluency in English, with strong documentation and stakeholder communication skills
• Experience with performance tuning and debugging in large-scale SAP environments
• Prior experience with SAP Solution Manager and SAP Web/GUI UI is a plus

Posted on: 2025-05-08