Supporting Australian Financial Innovators Through Scalable AMS

Industry

Banking

Challenge

Emerging financial institutions in Australia are rapidly scaling with cloud-native core banking platforms. However, maintaining high system availability, managing continuous release cycles, and ensuring operational resilience became increasingly complex — especially for lean technology teams. These clients needed a partner who could deliver reliable AMS within a centralized, agile delivery model.

Results

Fixtra joined a global AMS delivery program to support several Australian institutions. Operating under a central governance model, Fixtra provided end-to-end application management services, including incident response, performance monitoring, and release coordination. This enabled clients to scale without losing platform stability or compliance readiness.

Key Product

SAP BTP development, Core Banking SaaS, SAP SaaS AMS

24/7

Support coverage across multiple institutions

99.9%

Platform uptime maintained across core banking workloads

Ongoing

Multi-client support under a unified delivery model

Conf.

Operational efficiencies through shared AMS delivery

“Fixtra’s AMS team brings the right balance of reliability and agility. Their involvement means we can keep launching, evolving, and growing — while maintaining operational excellence.”

Not to be disclosed

CTO

core banking system in the cloud delivered from central point to global customers with innovations and quality-1

About the Clients

A portfolio of forward-thinking financial institutions in the Australian market, delivering personal loans, mortgages, and digital-first banking experiences. These companies prioritize speed, transparency, and modern infrastructure — all powered by SAP BTP and cloud-native architecture.

The Challenge

Managing core platforms and release cycles across multiple clients posed risks to uptime, innovation velocity, and internal capacity. These institutions needed AMS support that was both proactive and adaptive, embedded within a centralized structure.

The Solution

Fixtra became a key contributor in a shared AMS framework, providing:

Incident & Problem Management
Release & Change Coordination
Application & Interface Monitoring
Performance Optimization Support

By standardizing operations and aligning with centralized governance, Fixtra enabled consistent support delivery across diverse environments.

“Supporting multiple clients under one centralized AMS model taught us how to deliver consistency without compromise. We don’t just fix issues — we build confidence, every single day.”
— Fixtra AMS Core Team

The Results

Consistent system stability across all supported institutions

Faster release validation and support handovers

No increase in internal AMS burden for any single client

Long-term scalability through shared operations and tooling