Driving Always-On AMS for a Next-Gen Transaction Banking Platform

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Industry

Global Transaction & Clearing Banking

Challenge

A fast-scaling digital banking institution needed a highly resilient support model for its advanced core banking solution. The goal was to maintain 24/7 availability, accelerate release cycles, and ensure performance stability—while managing complex financial operations at scale.

Results

Fixtra became a core contributor within a centralized AMS delivery model provided by global SaaS vendor, ensuring high platform reliability, fast issue resolution, and seamless integration of ongoing release cycles. This allowed the client to focus on strategic growth while maintaining operational excellence.

Key Product

SAP BTP development, Core Banking SaaS, API Developer Hub

24/7

Global support coverage for business-critical operations

99.9%

System uptime through proactive monitoring & resolution

Conf.

Operational cost savings via shared AMS delivery structure

100%

Regulatory alignment in all production environments

"Fixtra’s contribution to our AMS support ecosystem has helped us maintain platform stability and sustain the pace of continuous releases. Their structured, reliable presence makes a real difference behind the scenes."

Not to be disclosed

AMS Delivery Manager

core banking system in the cloud delivered from central point to global customers with innovations and quality-1

About Customer

An international financial institution offering secure, real-time transaction and clearing services. Renowned for its digital-first approach, it plays a pioneering role in reshaping modern banking infrastructure.

The Challenge

As the platform scaled, so did the operational pressure—demanding a highly coordinated AMS structure capable of managing incidents, updates, compliance, and performance around the clock.

The Solution

Fixtra integrated into a centralized AMS model that included:

Issue & Incident Resolution: 24/7 support with fast SLAs
Release Management: Coordination and validation of ongoing deployments
System Monitoring: Proactive detection of anomalies and performance bottlenecks
Compliance Assurance: Continuous support for regulatory traceability

This model allowed the client to focus on innovation while ensuring stability at scale.

"In high-stakes platforms like this, stability isn’t optional—it’s everything. Our role was to embed that stability into every process, every deployment, every line of support. That’s what we do best."
— Fixtra Core AMS Team

The Results

Stability: High uptime and reduced incident backlog

Scalability: AMS infrastructure ready to grow with expanding platform needs

Efficiency: Reduced time-to-resolution and streamlined release cadence

Security & Compliance: Full alignment with evolving financial regulations